City of Madison
Legislative File ID   09246
Type:   Resolution    Status:   Passed
Enactment Date:   3/20/2008    Enactment No.:   RES-08-00280
Title:  
SUBSTITUTE - Issuing a report outlining the alternatives and details involved in the creation of a centralized constituent services system like a Dial 311 or other hotline for municipal services and information.
Controlling Body:   BOARD OF ESTIMATES
Introduced:   2/18/2008    Version:   2
Final Action:   3/18/2008    Contact:   pwilliamson@cityofmadison.com
Name:  
Centralized constituent services sytem like Dial 311
Extra Date 1:  
Requester:  
Sponsors:  
David J. Cieslewicz, Satya V. Rhodes-Conway
Legislative History
DateActing BodyAction TakenMotion
2/20/2008Mayor's OfficeThis Resolution was Referred for Introduction
Notes: Baord of Estimates
2/26/2008COMMON COUNCILThis Resolution was Refer to the BOARD OF ESTIMATES
Notes:
2/26/2008BOARD OF ESTIMATESThis Resolution was Refer to the COMMON COUNCIL ORGANIZATIONAL COMMITTEE
Notes:
3/4/2008COMMON COUNCIL ORGANIZATIONAL COMMITTEEThis Resolution was Return to Lead with the Following Recommendation(s): Ald. Tim Bruer noted that the concept of a dedicated phone number for residents to call with requests for information, complaints, etc. had been around for at least 10 years. He also noted that the data collected from the call requests would be beneficial in providing information and creating benchmarks. Ald. Bruer noted that the staff work group would be charged with looking at and reviewing several 311 models. Ald. Brenda Konkel stated that the resolution was unclear on which staff would be working on this issue. She also thought a report due date would be appropriate. Janet Piraino spoke to the resolution. She stated that city staff reviewed the data collected from the on-line “Report A Problem” and came up with the top 4-5 departments that would be most affected: Building Inspection, Parking Enforcement, Streets, Public Health, Public Works (Larry Nelson). These departments would be represented on the work group. Andrew Statz, the city’s Fiscal Efficiency Auditor would be staff to the work group. Ald. Brenda Konkel moved, seconded by Ald. Michael Schumacher to amend the resolution to read: NOW, THEREFORE, BE IT RESOLVED, that the Fiscal Efficiency Auditor, in consultation with City staff, the Mayor and alders, shall issue a report outlining the alternatives and details involved in the creation of a centralized constituent services system like a Dial 311 or other hotline for municipal services and information; and, BE IT FINALLY RESOLVED, that the report and its findings and recommendations be presented to the Mayor and Common Council and referred to the Board of Estimates and the Common Council Organizational Committee. Ald. Michael Schumacher offered an amendment that stated a report due back date. Ald. Brenda Konkel deemed the amendment friendly: BE IT FINALLY RESOLVED, that the report and its findings and recommendations be presented to the Mayor and Common Council and referred to the Board of Estimates and the Common Council Organizational Committee by September 1, 2008. Motion was approved. Ald. Michael Schumacher noted that the CCOC Subcommittee to Review Committee Creation and Committee Rules was currently discussing the structure of these types of work groups and where they would fall within MGO Chapter 33.
Notes:
3/10/2008BOARD OF ESTIMATESA motion was made by Bruer, seconded by Verveer, to RECOMMEND TO COUNCIL TO ADOPT - REPORT OF OFFICER. The motion passed by voice vote/other.Pass
Notes:
3/18/2008COMMON COUNCILA motion was made by Ald. Bruer, seconded by Ald. Brandon, to Adopt. The motion passed by voice vote/other.Pass
Notes:
Approvals
ApproverDateApproval Status
Eric Knepp2/22/2008Approved
Eric Knepp3/13/2008Approved

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